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Crisis Preparation
We provide companies with foresight:
- Strategy and Planning
- Training and Simulations
- Media Interview Skills Training
- A Dedicated Team
- On-Site Support
- Reputation Management
Jump to another case study:
Client: Atomic Weapons Establishment (AWE)
Brief: Help the AWE to test and train key staff in how to respond to the media during a crisis
Develop a strategy and communications plan that is appropriate for their needs
Provide the necessary media interview skills necessary to protect the client’s reputation in a crisis
Designate a dedicated team to support the client on site to help manage communications activities and messaging during a crisis
Activities: Planning and review sessions that included media interview skills and messaging workshops to create and refine a proprietary crisis preparedness and communications plan
Conduct a thorough attitude survey to discover what the myriad stakeholders (inside and outside) thought about the AWE, concerns and communication they had about its activities
Results: Formulating a comprehensive crisis plan, and training and testing the programme that was reviewed and updated on a regular basis with the client
Surrey House collaborated with its partner Octo™ on the Programme. Octo is a specialist in crisis and emergency planning with a long and enviable record in training and tutoring crisis and emergency managers in “blue chip” corporate and UK and European government clients. Surrey House and Octo have worked together for a wide range of crisis management clients
Other Surrey House Crisis Preparation team experience includes
Association of Insurance Risk Managers (AIRMIC), Atomic Energy Authority, Chubb, Glaxo Pharmaceuticals (now GSK), Leatherhead Foods, Serco, Scottish Hydro, The Government of the Republic of Ireland, ARCO-Oriente, American Water Works Association, Sutton & East Surrey Water, McCain Foods (USA), and SC Johnson Wax.
