Corporate Communication

Sutton and East Surrey Water case study

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Sutton and East Surrey Water

Client: Sutton and East Surrey Water

Brief: Provide a full service corporate communication programme

Incorporate media relations, mar-coms, stakeholder relations and public affairs activities into a single, integrated ongoing campaign

Activities: All-inclusive media relations / external communications

Press conferences and launches

Internal communications with staff

Schools, communities / stakeholder outreach, education and alliances

Media training and message formulation

Crisis preparedness and communication

Meetings with Members of Parliament, local councils, residents’ associations, et al

Website re-branding and management

Customer satisfaction surveys

Customer publications development and production

Results: Achieved massive amounts of positive media coverage

Built strong relationships with the media, stakeholders, politicians, schools, and communities

Recognised by its key publics as having a commitment to water quality, efficiency, high levels of customer care, and community outreach


Other Corporate Internal Communication experience includes

Southern Water, Scottish Hydro, The Irish Government, National Association of Estate Agents, AIRMIC, Willis Insurance, Serco, Chubb, Leatherhead Foods, Atomic Energy Authority, Atomic Weapons Establishment, Treloars Trust, Churchill Retirement Living, Lodgecare, Glaxo, Roussel Laboratories, Pharmacia Animal Health, UPS, Lanode, Sentito Networks, Reefpoint data security, Motorola, Emblaze networks, and Comptel.


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